Frequently asked questions

Delivery is available in all European countries.

From the beginning of March until the end of April 2023 :

Lokal Concept Store

Rue des Eperonniers 18, Brussels, Belgium

You can check the status of your order and track the delivery at any time with the tracking number we sent you. 

After you receive an e-mail confirmation of your order, it will not be possible to cancel or modify it. Once your order is received, you can return the items and be refunded. The return shipping costs are in your charge.

Orders are delivered within 3 to 5 working days. You will receive an email with the tracking number as soon as the order has been shipped.

You have 14 days to return the item in its original condition once you receive your order. Please make sure that all labels are attached. If not, we will not be able to accept the returned goods or give you a refund. Return shipping fees are at your own expenses.

Return address :
ELEA BRUSSELS
Rue Haute 50
1330 Rixensart
Belgium

We only exchange items if they have a manufacturing defect or if the size does not correspond to the one ordered. 

Once your item has been received and inspected, we will send you a confirmation email if the return falls within our return policy. After receiving this e-mail, the refund will be made within 15 days to the payment method used for the order.

info@eleabrussels.com

0032 479 99 05 77